Terms & Conditions

Please read these terms and conditions (“Terms”) carefully before using this site or placing an order. If you are under 18 please get a parent or guardian to read through these Terms and to discuss them with you.

If you don’t accept these Terms (note in particular terms 10 and 11) please don’t use or order from this site. If you use the website and/or place any orders you will be bound by these Terms whether or not you have registered, and they will form a contract between you and us.

  1. Who are we

Fight against Suicide Ltd T/A Cycle Against Suicide is a private company limited by guarantee and not having a share capital. The registered office is: Kerry Technology Park, Dromtacker, Tralee, Co. Kerry. It has been granted tax exemption by the Revenue Commissioners in Ireland and has a charitable tax exemption number: CHY20867. For the purposes of these Terms, “we” or “us” or “our” refer to Cycle Against Suicide and “you” or “your” refer to you the user of this website and/or the customer purchasing products from this website.

Our aim is to safeguard our users’ privacy while providing a personalised and valuable service. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users, e.g. by communicating with them and providing an interactive service, these terms and conditions will set out how this information is used.

  1. Changes

We may change the format and content of the website from time to time. You should refresh your browser each time you visit the website to ensure that you access the most up to date version of the website.

Please note that we may change these Terms at any time without prior consultation, in which case the amended Terms will be posted on this website. The amended Terms will apply from the date we post them on the website, with the exception that any orders that we have already accepted from you before the new Terms are posted will continue to be subject to the Terms in force when your order was accepted. Please check these Terms on each occasion you use the website. If you continue to use our website you will be bound by the latest Terms.

  1. Accessing and using this website

We reserve the right in our sole discretion to deny any user access to this website or any part of it without prior notice. You agree to only use this website in a manner that complies with all applicable laws and regulations and is consistent with the Terms and does not infringe the rights of any third party, nor restrict or inhibit their use and enjoyment of this website.

  1. What information do we collect?

We collect two kinds of information about our users:
Non-personal information such as IP address (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many individuals use our site, how many people visit on a regular basis, which pages are most popular and which pages are least popular. This information doesn’t tell us anything about who you are or where you live, it simply allows us to monitor and improve our service.

Personal information such as name, postal address, telephone number, email address, date of birth (where appropriate), card or bank details, information about your interests and hobbies etc. We collect this information only in connection with specific activities, such as registration, product purchases, feedback and donations. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don’t have to disclose any of this information to browse the sites. However, if you do choose to withhold requested information, we may not be able to provide you with certain services.

  1. How is the information used?

Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy.

We will use the information you provide to us to:

fulfil your requests, for example applications for registrations, donations, participation in campaigns and provision of information to process sales transactions, donations, or other payments and verify financial transactions, handle orders, deliver products and communicate with you about orders

In other situations, when submitting your personal information, you will be given the option not to be included in mailings or other contacts from Cycle Against Suicide (whether by post, email or other electronic messaging, telephone or fax). If you don’t want to receive this information, simply follow the instructions shown.

If we contact you by email, each time you receive a message you will also have the option to decline to receive further information from us in that manner.

We may use other companies to provide services on our behalf, including packaging, mailing and delivering purchases, answering customer’s questions about products or services, sending postal mail, emails and text messages, analysing data and processing credit card payments. We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose.

We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Cycle Against Suicide, the site or its visitors.

Except as indicated above we will not use or transfer this data to any third parties without your prior permission.

  1. Links

Our sites contain links to other sites. We cannot be responsible for the privacy policies and practices of other websites, even if you access them using links from our websites. We recommend that you check the policy of each site you visit.

In addition, if you linked to our websites from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

  1. Social media

Whilst this statement covers our privacy practices and how we will use any data collected from our website and Social media pages (such as Cycle Against Suicide pages on sites like Facebook, Twitter, Instagram) it doesn’t cover how providers of social media websites will use your information. You should read the social media site’s privacy policies before adding any content to our social media pages. Make use of the social media site privacy settings and reporting mechanisms to control the way that your information is handled.

  1. Copyright restrictions

Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Cycle Against Suicide. Nothing contained herein shall be construed as conferring any licence by Cycle Against Suicide to use any item displayed. Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Cycle Against Suicide). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners)

  1. Security

Cycle Against Suicide places a great importance on the security of all personally identifiable information associated with our supporters, customers and users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use secure server software (SSL) to encrypt personal information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

  1. Ordering Products

All orders that you place on this website will be subject to acceptance in accordance with these Terms. All orders for products are subject to availability and we reserve the right to refuse to supply to any individual or company. Your submission of an order represents an offer to purchase the products indicated by you, and is not binding on us until we have accepted your order. This means that if a product is shown on the website but becomes unavailable, is incorrectly priced, incorrectly described or if we are unable to arrange delivery to your country or region, we will have no legal obligation to sell you that product. Shortly after we receive your order, we will send you an acknowledgement via email. This email is issued automatically and does not mean that your order has been accepted. Acceptance of your order and completion of the contract between you and us will occur at the point at which we dispatch the product to you. Any products on the same order which we have not dispatched to you do not form part of that contract. If we cannot accept your order for any reason, we will contact you to explain why, and we will re-credit your credit or debit card with the full amount of any sums debited in respect of any part of the order we have not accepted. We do not file details of your order for you to subsequently access direct from this website, and so please print out these Terms and the order acknowledgement for your own records.

  1. Refund policy

Refund policy: Only defective/damaged goods will be replaced or refunded where notified within 7 days of dispatch. When you send your item back to us we will process the returned item and offer you the choice of a replacement or a refund. All other refund requests will be at the discretion of Cycle Against Suicide. This does not affect your statutory rights. If you wish to contact us about returns or to make a complaint please email merchandise@cycleagainstsuicide.com

If for any reason you suspect that your credit card has been used to make an inaccurate or incorrect transaction through this website, please advise us at the earliest opportunity by emailing us at info@cycleagainstsucide.com. We will investigate and arrange a refund as necessary.

  1. Use of cookies

In simple terms a cookie is a small piece of information sent from our website to your computer to help us to identify you quickly. If you prefer not to accept a cookie, you can navigate the websites like a normal user. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you should be able to change your browser to prevent that. You should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this should then give you the opportunity to decide whether to accept it. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web.

We use cookies so that we can give you a better experience when you return to our web sites. In particular we use cookies to: personalise the sites to your requirements and avoid lengthy registration/personalisation on each occasion, Identify who you are and to access your account information, Estimate our audience size and patterns, Ensure that you are not asked to register twice and Track preferences and to improve and update our websites

Further information about cookies can be found at the Interactive Advertising Bureau’s website http://www.allaboutcookies.org/ or at Out-law’s site http://www.aboutcookies.org/.

Your acceptance of this Policy

By using our sites, or by registering, you are consenting to the collection and use of information by Cycle Against Suicide in accordance with our Privacy Policy. If you do not agree to this Policy, please do not use our site.

It is our policy to respond and correct errors as soon as possible after receiving accurate and verified information. Please email info@cycleagainstsuicide.com

If you have any questions regarding these terms and conditions.